Frequently asked questions
Can’t find the answer? Write to info@vpnsuperiore.com.
What makes VPN Superiore a Premium VPN?
Your IP address and server bandwidth are assigned to you alone. Typical VPNs put hundreds of users on one IP; with us nobody else uses it, so there are no blocks caused by others and your speed stays consistent.
What’s the difference between a dedicated and a shared IP?
With a shared IP you’re on the same address as many other users, and if one of them gets blocked, so do you. A dedicated IP is assigned only to you and always stays the same.
How long does activation take?
Usually a few hours, at most 24 hours after payment. You receive the profile at the email you entered in the order form.
Which devices are supported?
Anything that runs OpenVPN: Windows, Mac, Linux, iPhone, iPad, Android and many routers.
Do you keep logs of my activity?
No. We don’t record the sites you visit or the content of your traffic. We only keep what’s needed for billing.
Can I change country after ordering?
Yes. Write to us and we’ll set up a new IP in the country you want, free of charge once a month.
How do I cancel my subscription?
From your PayPal account, under Automatic payments. The service stays active until the end of the month you’ve already paid for.
Can I pay by credit card?
Yes. On the PayPal page you can pay by credit or debit card without opening a PayPal account.
Do you offer refunds?
If the service doesn’t work as described and we can’t fix the problem, we fully refund your first payment. You also have 14 days to withdraw: in that case you only pay for the days already used.